Last updated: October 5, 2026

We want customers to receive their Uveon Botanics products in good condition and as ordered.

Because dietary supplements are consumable products, return eligibility may depend on the condition of the product.

Eligible Return Situations

A return, replacement, or refund may be considered where:

• The wrong product was delivered
• The product arrived damaged
• The product was defective
• The package was materially damaged during delivery
• A product was missing from the order
• Another issue exists for which a remedy is required under applicable consumer law

Unopened Products

Unopened and unused products may be eligible for return where accepted by Uveon Botanics.

Products should remain:

• Sealed
• Unused
• In their original packaging
• In a condition suitable for inspection

Opened or Used Supplements

For hygiene, health, and safety reasons, opened or used supplement products may not normally be eligible for return simply because the customer has changed their mind.

This does not affect rights that may apply where a product is defective, incorrectly supplied, damaged, or otherwise covered by applicable consumer law.

Reporting Damaged or Incorrect Orders

If an order arrives damaged or incorrect, contact us as soon as reasonably possible.

Please provide:

• Order number
• Name used for the order
• Description of the problem
• Photographs of the product
• Photographs of the packaging where relevant

This information helps us assess the issue.

Return Approval

Products should not be returned without first contacting Uveon Botanics and receiving return instructions.

We may need to verify:

• Order details
• Product condition
• Reason for return
• Photographic evidence
• Delivery information

Return Shipping

Responsibility for return shipping may depend on the reason for the return.

Where the return results from our error, an incorrect product, or a confirmed damaged or defective item, we will determine the appropriate return or replacement process.

For other eligible returns, shipping costs may be the customer’s responsibility where permitted by law.

Refund Processing

Once an approved return or refund request has been reviewed, any approved refund will normally be issued to the original payment method where practical.

The time required for the refund to appear may depend on:

• Payment provider
• Bank
• Card issuer
• Payment method

Processing times controlled by third-party financial institutions are outside our direct control.

Refund Amount

Approved refunds may include the applicable product amount.

Original shipping charges and return shipping charges may not always be refundable unless required by law or the return resulted from an error attributable to us.

Replacements

Where appropriate, we may offer a replacement instead of a refund.

A replacement will normally be considered for issues such as:

• Damaged product
• Incorrect product
• Missing item

Availability may depend on current stock.

Cancelled Orders

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once the order has been dispatched.

If a dispatched order cannot be cancelled, the normal return rules may apply after delivery.

Refused Deliveries

Refusing delivery does not automatically guarantee a refund.

Any refund will be assessed after the returned shipment has been received and reviewed.

Contact

For a return, refund, replacement, or order issue, contact Uveon Botanics through the customer support information published on our website.

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Health & Product Disclaimer

Last updated: October 5, 2026

The information provided by Uveon Botanics is intended for general health and wellness information only.

Supplements Are Not Medicines

Uveon Botanics supplements are intended to support general health and wellness.

They are not intended to diagnose, treat, cure, or prevent any disease.

No Medical Advice

Information appearing on:

• Product pages
• Website articles
• Product descriptions
• Marketing materials
• Emails
• Social media
• Customer support communications

should not be treated as personalised medical advice.

Consult a Healthcare Professional

Before using a dietary supplement, consider consulting an appropriate healthcare professional, particularly if you:

• Have an existing medical condition
• Take prescription or regular medication
• Are pregnant
• Are breastfeeding
• Are planning a medical procedure
• Have known allergies or sensitivities
• Have concerns about whether a supplement is suitable for you

Product Labels

Always read the current product label before use.

Follow the directions, warnings, storage instructions, and other information provided with the product.

Do not exceed the recommended use stated on the product label.

Individual Results

Individual experiences with supplements may vary.

No particular result is guaranteed.

Allergies and Sensitivities

Customers are responsible for reviewing product ingredients before use.

Do not use a product if you know that you are allergic or sensitive to one of its ingredients.

Children

Products should only be used by children where the product information specifically states that such use is appropriate and, where appropriate, professional advice has been obtained.

Adverse Reactions

If you experience an unexpected or concerning reaction after using a product, stop using the product and seek appropriate medical advice.

For urgent or serious symptoms, seek immediate medical assistance.

Information Accuracy

We aim to keep product information accurate and current.

However, product labels and packaging should be treated as the most current source of product-specific directions, warnings, and ingredient information.