Privacy Policy
Published and managed by Uveon Botanics, Kottakkal, Kerala.
Last updated: October 5, 2026
Uveon Botanics respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, contact us, or otherwise interact with Uveon Botanics.
Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account details
- Order information
- Product preferences
- Customer support messages
- Information submitted through forms on our website
When you use our website, certain technical information may also be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Session information
- Cookie identifiers
- Website interaction data
Payment Information
Payments may be processed through third-party payment providers.
Uveon Botanics does not intend to store complete payment card numbers, CVV codes, or other sensitive card authentication data on its website servers.
Payment information is handled according to the security and privacy practices of the applicable payment provider.
How We Use Your Information
We may use personal information to:
- Process and manage orders
- Deliver products
- Create and manage customer accounts
- Provide order updates
- Respond to customer enquiries
- Process returns and refunds
- Prevent fraud and misuse
- Maintain website security
- Improve our products and services
- Maintain business and accounting records
- Send service-related communications
- Send promotional communications where permitted and where appropriate consent has been obtained
Abandoned Checkout Information
If our website provides abandoned-cart or checkout-recovery functionality, information entered during checkout may be stored before an order is completed.
This may include your email address, cart contents, checkout session information, and other information you have already entered.
This information may be used to:
- Restore your checkout
- Remind you about an incomplete purchase
- Provide customer support relating to the checkout
Marketing or promotional communications will only be sent where permitted under applicable law and according to the consent choices available to you.
Cookies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember preferences
- Improve website functionality
- Measure website performance
- Support analytics
- Support marketing activities where permitted
Some cookies are necessary for the website to function properly.
Where required, users may be provided with options to control non-essential cookies.
Sharing of Information
We may share personal information with service providers where necessary to operate our business, including providers involved in:
- Website hosting
- Payment processing
- Shipping and delivery
- Email services
- Customer support
- Analytics
- Accounting
- Marketing services
- Fraud prevention
- Technical infrastructure
We do not sell personal information simply for payment or commercial resale.
Service providers should only receive information necessary for the services they perform.
WooCommerce and WordPress
The Uveon Botanics ecommerce backend uses WordPress and WooCommerce.
Customer, product, cart, and order information may therefore be processed through our WordPress and WooCommerce systems in order to operate the store.
Data Retention
We retain personal information for as long as reasonably necessary for:
- Order processing
- Customer service
- Legal obligations
- Accounting requirements
- Fraud prevention
- Dispute handling
- Business record keeping
Some information may need to be retained after an account is closed where required by law or for legitimate business records.
Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to request:
- Access to your information
- Correction of inaccurate information
- Deletion of certain information
- Withdrawal of consent
- Restriction of certain processing
- Information about how your data is used
Some information may need to be retained where legally required.
Security
We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
No internet-based system can guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services.
Uveon Botanics is not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, technology, or legal requirements change.
The latest version will be published on this website.
Contact
For questions about this Privacy Policy or the handling of your personal information, please contact Uveon Botanics through the contact information published on our website.